Fluent English, Proven knowledge in AWS (AWS Certified at Associate level or higher)

Profisea is an Israeli boutique DevOps and Cloud company with a full cycle of services. For more than nine years, we have been implementing best practices of GitOps, DevSecOps, and FinOps, and providing Kubernetes-based infrastructure services to help businesses of all sizes —SMB, SME, or large enterprise clients to stay innovative and effective.     

Requirements: 

• Fluent English  

• Proven knowledge in AWS (AWS Certified at Associate level or higher) 

• Analytical mindset and learning ability 

• Patience and courtesy towards customers 

• Good communication and problem-solving skills 

Will be a plus: 

• Experience in Customer Support 

Responsibilities: 

• Technical support and communication with our customers about Amazon Web Services and technologies 

• Identify customer needs and recommend appropriate solutions 

• Ensure customer satisfaction by providing timely and satisfactory resolutions 

• Cooperate with other teams to make sure that our clients receive the best experience possible 

• Incident investigation and troubleshooting assistance  

• Be a part of an international team of experts with a warm and friendly atmosphere   

What we Offer: 

• Competitive salary   

• Remote work 

• Flexible schedule 

• Career growth 

• Sport compensations 

• Professional working environment, where you’d be an essential member of our company 

• Corporate culture, mutual support.